ADLTS Service Ticket
To open a support call, please complete the following form and click submit. Be sure to include your email in order to receive confirmations and updates to call status.
All fields marked with an * are required.
Help Desk Contact Information
(Name and contact info for DPS Help Desk personnel who is opening this call.)
DPS Ticket No.
*
Email Address
*
Phone Number
*
Site Contact Information
(Site contact information; the person xNet will call if we need to contact the site directly.)
Site Contact Name
*
Site Phone
*
City/State Name
*
(ex. Austin Northwest)
Station (DL No.)
*
(number like 301, 412)
Equipment Type
*
(Must pick one.)
Test Station
Examiner Console (server)
Printer
Phone/Handset
Kiosk Component
Reported Problem
(Describe the problem and include any troubleshooting that has already been completed)
Urgency
*
(Must pick one.)
Low
Medium
High
Extreme - Site completely down
Special Instructions
*
(Must pick one.)
Call DPS Help Desk
Call Site Directly
Additional Notes